Privacy Policy

Last Updated: 08/18/2022

BY USING OR ACCESSING OUR WEBSITES OR BY PROVIDING PERSONAL INFORMATION TO US ON OR THROUGH THE WEBSITES, YOU ACKNOWLEDGE YOUR UNDERSTANDING TO THE COLLECTION, USE AND DISCLOSURE OF THAT INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

This Privacy Policy sets forth the privacy practices and policies of Venterra Realty Management Company (“Venterra,” “us,” or “we”). Venterra is the controller of any Personal Information submitted on the Websites (as defined below) and is committed to respecting and protecting your privacy and helping you make the most of your time on the Internet within a trusted environment. This Privacy Policy (“Privacy Policy”) governs our data collection, usage and Venterra services (the “Services”) and applies to the Venterra websites, https://venterraliving.com, https://online.venterraliving.com and https://venterra.com, and any other websites or mobile applications that Venterra may develop in the future (collectively the “Websites”). This Privacy Policy discloses how we collect, protect, use and share information gathered about you on our Websites. You must only use the Websites if you have read and understood the terms of this Privacy Policy in effect at the time of your use. We hope that this disclosure will help increase your confidence in our Websites and enhance your experience on the Internet.

This Privacy Policy should be read in conjunction with our Terms of Service. By accessing our Websites, you are acknowledging that you have read and understood the information collection and use practices described in this Privacy Policy. Your use of our Websites and any Personal Information you provide through our Websites remains subject to the terms of this Privacy Policy and our Terms of Service, as each may be updated from time to time. Please read our Privacy Policy to understand our practices with respect to:

Information We Collect
Site Use Information
Use of Cookies
Information You Provide to Us
Social Networking
Activities
Opting Out of Communications and Advertisements
Using Personal Information
Disclosing Information to Third Parties
Security
Links to Other Websites
Child Privacy
Your California Privacy Rights
Access from Outside the United States
Changes to this Privacy Policy
Contact
Change Log

Information We Collect

To receive certain benefits of using the Websites, you may be required to provide your personally identifiable information, including but not limited to your name, email address, physical address, phone number and job titles (“Personal Information”). Such Personal Information, for example, is collected when an applicant fills out and submits a rental application to us. If you do not wish for this Personal Information to be collected, you should not use the relevant function of the Websites. The following describes the types of Personal Information and other information we may collect about you, and how we use and maintain that information:

Site Use Information

Our web servers may collect information related to the device or browser you use to access or interact with our Websites, such as IP address, location information, unique device identifiers and other information about your device, browser types, browser language, and unique numbers or codes in cookies. This information may be aggregated to measure the number of visits, average time spent on the Websites, pages viewed, etc. We may use this information to measure the use of our Websites and to improve the content we offer. We may share with third parties this experiential information or other data on an aggregated basis without the use of any information that personally identifies you. We do not use technology that recognizes a “do-not-track” signal from your web browser.

Use of Cookies

As you browse the Websites, cookies will be placed on your computer so that we can better understand your interests. A “cookie” is a small amount of data that our Websites can send to your internet browser which may then be stored on your computer’s hard drive so that we can recognize you when you return to our Websites in the future. If you have registered with the Websites, these cookies may let us know who you are and identify your browser as one that has visited the Websites before. These cookies may also be required to access your account information (which is securely stored on the hard drive of our computer) in order to allow us to deliver our products and personalized services to you. You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Websites, you may not be able to take advantage of all of the features of our Websites.

Information You Provide to Us

By providing Personal Information to us through our Websites or by submitting a rental application to us online via email, or by any other method, you acknowledge that you have read and understood our collection and use of that information as described in this Privacy Policy. If you choose to submit Personal Information to us, we will retain the information you submit. You also agree that we may use any information that you provide and may share it with our affiliates and third parties, only as described in this Privacy Policy. Before you can utilize some portions of our Websites, we may require that you register with Venterra and provide us with your contact information and generate a password. This registration information may be used, for example, for identification purposes, to communicate with you regarding your account with us or to facilitate the functioning of our Websites. We will keep any information that you provide to us for no longer than is necessary in accordance with the purposes for which the information was originally collected. Additionally, by submitting a rental application through the Website, you acknowledge that you are submitting your Personal Information to us and that we may use such Personal Information to determine rental eligibility and collection of amounts owed, and that we may share your Personal Information with our affiliates and third parties for business related reasons including but not limited to, credit reporting agencies, collection agencies or perspective purchasers or their agents in any manner allowed by law and as described in this Privacy policy.

Retention of Personal Information

To the extent permitted by applicable law, we retain personal information we obtain about you as long as (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Privacy Policy or (2) we have another lawful basis, stated in this Privacy Policy or at the point of collection, for retaining that information beyond the period for which it is necessary to serve the original purpose for obtaining the personal information. When determining the appropriate retention period for Personal Information, we take into account various criteria, such as the amount, nature and sensitivity of the Personal Information; potential risk of harm from unauthorized use or disclosure; purposes for which we process your Personal Information; whether we can achieve those purposes through other means; and business operations and legal requirements.

Because we maintain our Websites to protect from accidental or malicious loss and destruction, residual copies of your Personal Information may be retained in our backup and archival systems for a limited period of time, after which the information will be deleted in compliance with the Texas privacy law.

Social Networking Activities

Our Websites include the ability for you and other users to link to social networking websites. As a result, we may receive information about you when you choose to post or otherwise share information about our Websites on these social networking websites. We may use such information about you in a variety of ways, including to administer the Websites and enhance your experience with the Websites, and to communicate with you about the Websites and new offerings or activities associated with the Websites. We may keep all of this information for as long as it is required for the purpose it was originally collected.

Opting Out of Communications and Advertisements

If, having previously provided your consent for marketing, you no longer want to receive emails from Venterra, you may opt out by clicking the “unsubscribe” link at the bottom of marketing emails you receive or, if you have a registered account, you may log in to your account and make changes to your communication preferences. If you are having difficulty unsubscribing using the above methods, please contact us directly at the email or phone number listed below under “Contact“. Please allow ample time for us to process your request. However, please note that even if you opt out from receiving marketing emails, we will send you service-related communications and may need to keep information we have collected about you for record-keeping, research and other purposes. You can choose to opt out of certain advertisements. You may visit https://youradchoices.com to learn more about digital advertising and how to opt-out of this advertising on websites by companies participating in the Digital Advertising Alliance (“DAA”) self-regulatory program. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA tool.

Using Personal Information

We use your Personal Information according to the terms of the Privacy Policy in effect at the time of our use. We may use the Personal Information we collect from you to fulfill your requests, manage the Websites, communicate with you about your account and the Services (including registering, licensing and otherwise administering musical works), and conduct research and analysis. We will process your Personal Information only where we have an appropriate legal basis to do so. This will generally be where:

  1. you have provided your consent (which can be withdrawn at any time)
  2. where the processing is necessary for the performance of a contract to which you are a party (or to enter into such a contract at your request),
  3. where we are required by law
  4. where processing is required to protect your vital interests or those of another person, or
  5. where the processing is necessary for the purposes of our legitimate commercial interests, except where such interest are overridden by your rights and interests (as detailed below).

We will keep your Personal Information you provide to us in our files. If you become a resident in our community, we will keep your Personal Information in a resident file. If you do not become a resident, we will keep your Personal Information in a general file. We may use the Personal Information you give us for purposes including the following (among other things), as is necessary for our legitimate commercial interests, or where you have given your consent to such use to the extent required by applicable law (such consent can be withdrawn at any time):

  • to respond to your inquiries and to provide you with the information, products and services that you request from us;
  • to verify that you qualify as an authorized user of our Websites;
  • to send you communications about our own products and services that we think you may find of interest, provided you have not opted out of receiving such communications;
  • where the processing is required in order to enforce or apply our Terms of Service and other agreements you have entered into with us;
  • to contact you as necessary.

We may also use the Personal Information we collect in an anonymized form (independent of any personal identifiers) for purposes including the following (among other things), as is necessary for our legitimate commercial interests or with your consent where required by applicable law (such consent can be withdrawn at any time):

  • to administer the Websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve the Websites and to customize the content you see on the Websites;
  • as part of our efforts to keep the Websites safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to do internal research on our Websites visitors’ interests and behaviors to better understand and serve our members.

Disclosing Information to Third Parties

We will not share, rent, sell or otherwise disclose any Personal Information that we collect about you through our Websites, except in any of the following situations:

  • You request or authorize the release of your Personal Information.
  • For Secure Users using our resident portal, we may disclose Personal Information that we collect about you to our third-party contractors and payment processors who perform services for us in connection with the Websites, or to complete or confirm a transaction or series of transactions that you conduct with us. We may also disclose Personal Information to service providers or suppliers if the disclosure will enable that party to perform business, professional or technical support for us.
  • We may provide your Personal Information to our affiliates and sponsors, so as to provide access to benefits and communicate important information about them (with your consent where required).
  • We may disclose Personal Information about you with our professional advisers, or as part of a merger, acquisition or other sale or transfer of the assets or business of Venterra.
  • We may disclose Personal Information about you to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce other agreements you may have with Venterra, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection). We reserve the right to release information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate.

We may also share aggregated or anonymous information that cannot identify you with third parties. For example, we may disclose the number of visitors to our Websites or the number of people who have downloaded a particular document.

Security

To help protect the privacy of data you transmit through our Websites, where Personal Information is requested, we use technology designed to encrypt the information that you input before it is sent to us. In addition, we use reasonable physical, electronic and administrative safeguards to help protect the security, integrity and confidentiality of user data we collect against unauthorized access, misuse or disclosure. However, you should keep in mind that the Websites are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. Please also be aware that despite our best intentions and the guidelines outlined in this Privacy Policy, no data transmission over the Internet or encryption method can be guaranteed to be 100% secure and therefore you use our Websites at your own risk. While we take steps to protect your Personal Information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your account information and password with anyone. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

Our Websites may contain links to other websites, however this Privacy Policy only addresses Venterra’s use and disclosure of your information collected on our Websites, if any. While we try to link only to websites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked websites. We encourage you to read the applicable privacy policies and terms and conditions of such parties or websites.

Child Privacy

If you are under the age of 13, please do not use or access the Websites in any way. It is not our intention to and we will not knowingly collect or use any Personal Information from any child under the age of 13. If we become aware that we have collected any Personal Information from children under the age of 13, we will promptly delete such information from our databases.

Your California Privacy Rights

Under California law, a California resident with whom we have an established relationship has the right to request certain information with respect to the types of Personal Information we have shared with third parties for the direct marketing purposes of those third parties, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. California residents who have an established relationship with Venterra may tell us not to share their Personal Information with third parties for marketing purposes. To opt out, you may contact us at any time as described below in the Contact section.

Access from Outside the United States

If you access the Websites from outside of the United States, information that we collect about you may be transferred and stored on servers inside so called “third countries” where laws regarding data protection may be less stringent than the laws in your country (such as the United States). Where your Personal Information is transferred to such third countries, we will ensure that an appropriate safeguard has been implemented to ensure a continued level of protection of Personal Information. For more information, or to obtain a copy of the relevant safeguards, please contact us using the details below under Contact.

Changes to this Privacy Policy

We may occasionally make changes to the Websites and to this Privacy Policy to reflect Venterra’s practices and user feedback. We reserve the right to make changes to this Privacy Policy at any time. The use of your information is subject to the Privacy Policy in effect at the time of use. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to our Websites. Please check the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. We encourage you to check frequently to see the current Privacy Policy to be informed of how Venterra is committed to protecting your information and providing you with improved content on our Websites.

Contact

If you have any questions or comments regarding our Privacy Policy or our Websites, please contact us.  

Change log

  • Aug 18th, 2022
    • Published Second Revision
  • Jun 29th, 2022
    • Published First Revision